What is real time customer service and what are the different methods of it?
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Customer services refer to the advice given to the individual or people by the organization to use the product and service. The different quality of customer services is
1) Patience
2) Product knowledge
3) Ability to communicate
4) Skills related to time management
5) Ability to read the consumer.
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Solved in 2 steps
- What are the traditional measures for meeting customer needs? What are the major limitations to these measures?how have you Demonstrated customer service skills in real life. Demonstration includes defining customer service (e.g., internal customer service; external customer service); identifying the benefits of providing helpful, courteous, and knowledgeable customer service; prioritizing customer service (both within an organization and to external customers and stakeholders); anticipating needs of customers and coworkers; demonstrating how to provide helpful, courteous, and knowledgeable service to address customer and/or coworker needs.What is service quality? Why do customers find itdifficult to judge service quality?
- what are the system to control unsafe acts and conditions? ExplainWhen it comes to customer service, companies may become involved at three different levels. To begin, what are they and what purpose do they serve. Also, what do you believe is the most important factor in ensuring the success of an implementation?Discuss the two methods objectively for the customer to comprehend, taking into account their advantages and disadvantages.
- Manipulating the results of customer surveys is unethical and grounds for termination. Why or why not?Organizations can have three levels of involvement with respect to customer service. What are these, and what is the importance of each?Can I get assistance with the following scenario Sally and Sam have recently purchased from the Edgars Red Hanger sale. However, both had encountered different levels of customer service. Sally was assisted by a member of staff and was able to get the style and size that she needed. Sam on the other hand walked around the store for a period of time just looking for someone to help but was unable to get any assistance. Based on these experiences, this has impacted on the way they will make future purchases. Provide a brief report to Edgars to outline the importance of relationship marketing with the above scenario in mind. Provide examples to support/justify your answer.