Answered: What is a telecommunications plan

Principles Of Marketing

17th Edition

ISBN:9780134492513

Author:Kotler, Philip, Armstrong, Gary (gary M.)

Publisher:Kotler, Philip, Armstrong, Gary (gary M.)

Chapter1: Marketing: Creating Customer Value And Engagement

Section: Chapter Questions

Problem 1.1DQ

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What is a telecommunications plan

Expert Solution

Step 1

A telecommunication plan is a set of communication tools which can help the employees of the organization to increase efficiency, improve productivity and customer service. The benefits of communication plan can be extended to employees in the office and also to the employees who are working in the remote like home or field. There are different benefit of a good telecommunication plan

Customer Service - An optimized telecommunication plan helps the company to improve the customer service. In case the number of incoming sales or service enquiry is difficult for an individual employee to handle then it would affect the service quality. Setting up a call center would enable employees to place prospective customers in queue and attend them sequentially.
Collaboration between employees - A proper telecommunication plan helps in effective collaboration of employees. Teams can work on innovating new product and service.
Remote Working - A proper telecommunication plan helps employees in the market to demonstrate products and services and deal with customers through effective and secure communication services.