What are the basic issues that you can address to them in order to reduce or avoid customer complaints?
What are the basic issues that you can address to them in order to reduce or avoid customer complaints?
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Question
ABD garage deals with repairs of motor vehicles of all kinds and has recently faced a problem of customer complaints on the quality of services offered. The owner of the garage has approached you for advice on the problem of customer dissatisfaction and you intend to use your knowledge on cost of quality to educate the management on the way forward. What are the basic issues that you can address to them in order to reduce or avoid customer complaints?
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