We have all had experiences with doctors' offices and other health care delivery sites, such as hospitals, clinics, and outpatient testing facilities. Describe some common elements of the physical environments in health care facilities and how those elements support (or do not support) the level of service provided by a successful health care service. Consider the role of automation in service delivery. Have you had particularly good or bad experiences with the physical environments of health care providers? Share the experiences and describe how the physical environments made you feel about the services you received.
We have all had experiences with doctors' offices and other health care delivery sites, such as hospitals, clinics, and outpatient testing facilities. Describe some common elements of the physical environments in health care facilities and how those elements support (or do not support) the level of service provided by a successful health care service. Consider the role of automation in service delivery. Have you had particularly good or bad experiences with the physical environments of health care providers? Share the experiences and describe how the physical environments made you feel about the services you received.
Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
Related questions
Question
We have all had experiences with doctors' offices and other health care delivery sites, such as hospitals, clinics, and outpatient testing facilities. Describe some common elements of the physical environments in health care facilities and how those elements support (or do not support) the level of service provided by a successful health care service. Consider the role of automation in service delivery. Have you had particularly good or bad experiences with the physical environments of health care providers? Share the experiences and describe how the physical environments made you feel about the services you received.
Expert Solution
This question has been solved!
Explore an expertly crafted, step-by-step solution for a thorough understanding of key concepts.
Step 1: Definition of automation
VIEWStep 2: Explanation of common elements of the physical environments in healthcare facilities
VIEWStep 3: Considering and explanation of the role of automation in service delivery in relation to healthcare
VIEWStep 4: Explanation of good or bad experiences with the physical environments of healthcare providers
VIEWSolution
VIEWStep by step
Solved in 5 steps
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, marketing and related others by exploring similar questions and additional content below.Recommended textbooks for you
Principles Of Marketing
Marketing
ISBN:
9780134492513
Author:
Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:
Pearson Higher Education,
Marketing
Marketing
ISBN:
9781259924040
Author:
Roger A. Kerin, Steven W. Hartley
Publisher:
McGraw-Hill Education
Foundations of Business (MindTap Course List)
Marketing
ISBN:
9781337386920
Author:
William M. Pride, Robert J. Hughes, Jack R. Kapoor
Publisher:
Cengage Learning
Principles Of Marketing
Marketing
ISBN:
9780134492513
Author:
Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:
Pearson Higher Education,
Marketing
Marketing
ISBN:
9781259924040
Author:
Roger A. Kerin, Steven W. Hartley
Publisher:
McGraw-Hill Education
Foundations of Business (MindTap Course List)
Marketing
ISBN:
9781337386920
Author:
William M. Pride, Robert J. Hughes, Jack R. Kapoor
Publisher:
Cengage Learning
Marketing: An Introduction (13th Edition)
Marketing
ISBN:
9780134149530
Author:
Gary Armstrong, Philip Kotler
Publisher:
PEARSON
Contemporary Marketing
Marketing
ISBN:
9780357033777
Author:
Louis E. Boone, David L. Kurtz
Publisher:
Cengage Learning