Walker Accounting Software is marketed to smallaccounting firms throughout the U.S. and Canada. Owner GeorgeWalker has decided to outsource the company’s help desk and isconsidering three providers: Manila Call Center (Philippines),Delhi Services (India), and Moscow Bell (Russia). The following table summarizes the data Walker has assembled. Which outsourc-ing firm has the best rating? (Higher weights imply higher impor-tance and higher ratings imply more desirable providers.) PX PROVIDER RATINGS CRITERION IMPORTANCEWEIGHT MANILA DELHI MOSCOWFlexibility 0.5 5 1 9Trustworthiness 0.1 5 5 2Price 0.2 4 3 6Delivery 0.2 5 6 6
Walker Accounting Software is marketed to smallaccounting firms throughout the U.S. and Canada. Owner GeorgeWalker has decided to outsource the company’s help desk and isconsidering three providers: Manila Call Center (Philippines),Delhi Services (India), and Moscow Bell (Russia). The following table summarizes the data Walker has assembled. Which outsourc-ing firm has the best rating? (Higher weights imply higher impor-tance and higher ratings imply more desirable providers.) PX PROVIDER RATINGS CRITERION IMPORTANCEWEIGHT MANILA DELHI MOSCOWFlexibility 0.5 5 1 9Trustworthiness 0.1 5 5 2Price 0.2 4 3 6Delivery 0.2 5 6 6
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Question
Walker Accounting Software is marketed to small
accounting firms throughout the U.S. and Canada. Owner George
Walker has decided to outsource the company’s help desk and is
considering three providers: Manila Call Center (Philippines),
Delhi Services (India), and Moscow Bell (Russia). The following
table summarizes the data Walker has assembled. Which outsourc-
ing firm has the best rating? (Higher weights imply higher impor-
tance and higher ratings imply more desirable providers.) PX
PROVIDER RATINGS
CRITERION
IMPORTANCE
WEIGHT MANILA DELHI MOSCOW
Flexibility 0.5 5 1 9
Trustworthiness 0.1 5 5 2
Price 0.2 4 3 6
Delivery 0.2 5 6 6
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