Typifications formed during intimate face-to-face communication are based on our personal knowledge of the individuals. However, when we engage in many face-to-face encounters with people whom we do not know very well, our typifications are not based on intimacy but on our expectation of the function of the encounter. What typifications rule in these moments:A postal worker who delivers mail knocks on the door, we expect ________________ to have a conversation about the delivery of a package or an amount of postage due or the likeSimilarly, the postal worker expects us to __________________________If a police officer stops us while we are driving home from work, we expect __________________ Similarly, the police officer expects us to ___________________.A clerk in a fast-food restaurant expects to ______________________________Similarly, the customer expects to _____________________________________

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12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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Typifications formed during intimate face-to-face communication are based on our personal knowledge of the individuals. However, when we engage in many face-to-face encounters with people whom we do not know very well, our typifications are not based on intimacy but on our expectation of the function of the encounter. What typifications rule in these moments:

A postal worker who delivers mail knocks on the door, we expect ________________ to have a conversation about the delivery of a package or an amount of postage due or the like
Similarly, the postal worker expects us to __________________________
If a police officer stops us while we are driving home from work, we expect __________________ Similarly, the police officer expects us to ___________________.
A clerk in a fast-food restaurant expects to ______________________________
Similarly, the customer expects to _____________________________________

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