Through mergers and acquisitions, JLM, a global product and service company, in just five years, has doubled its size. JLM has more than 80,000 employees working in over 100 countries around the world. JLM participates in the business of petrol stations and in the exploration and production of products for motor vehicles. JLM created a first-level leader development program to provide a common skill set by JLM leaders. Low level leaders work in each JLM business, including retail operations. They also direct different numbers of employees. Some lead teams of more than ten employees, others work with only a few employees in functional areas such as research and development. In spite of these differences, the decisions of the leaders of the first level have influence in the rotation of personnel, the costs, the quality, the security, the innovation, and the performance of the atmosphere of JLM. The program includes a one-week leadership course that focuses on how to lead teams, the role of the leaders of the first level and the expectations of the leaders in JLM. Electronic learning modules are used to help top-level leaders understand the security, health, safety, ethics, and financial decisions. For a day and a half, the courses focus on the performance goals, the structure of the JLM company, the understanding of the JLM firm and the regional and global strategies of JLM. Source: Brown (2005) in Noe, R.A. (2010). Employee Training & Development (5th ed.). Questions: Explain the concept of return on investment. Mention the model or the steps you will follow to calculate the return on investment. Explain how the return on investment would be in this case.
Through mergers and acquisitions, JLM, a global product and service company, in just five years, has doubled its size. JLM has more than 80,000 employees working in over 100 countries around the world. JLM participates in the business of petrol stations and in the exploration and production of products for motor vehicles. JLM created a first-level leader development program to provide a common skill set by JLM leaders. Low level leaders work in each JLM business, including retail operations. They also direct different numbers of employees. Some lead teams of more than ten employees, others work with only a few employees in functional areas such as research and development. In spite of these differences, the decisions of the leaders of the first level have influence in the rotation of personnel, the costs, the quality, the security, the innovation, and the performance of the atmosphere of JLM. The program includes a one-week leadership course that focuses on how to lead teams, the role of the leaders of the first level and the expectations of the leaders in JLM. Electronic learning modules are used to help top-level leaders understand the security, health, safety, ethics, and financial decisions. For a day and a half, the courses focus on the performance goals, the structure of the JLM company, the understanding of the JLM firm and the regional and global strategies of JLM.
Source: Brown (2005) in Noe, R.A. (2010). Employee Training & Development (5th ed.).
Questions:
Explain the concept of
Mention the model or the steps you will follow to calculate the return on investment.
Explain how the return on investment would be in this case.
Which performance indicators should be collected to determine the effectiveness of the development program of top-level leaders?
What design of evaluation should you use?
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