The State department of motor vehicle, attempts toperform an analysis of the driver’s licence renewal operations. Inthe past each renewal process followed six steps to be performedand took one hour to finish. Calculate the daily productivity,assuming that the working time is eight hours per day.In an effort to improve performance, State department reengineered the whole process, i.e. eliminated some steps, merged someothers, etc. As a result the renewal time of each process droppedto half-hour. However, from time to time during the day, thereare some unexpected failures, which result in delays up to an hourper day. Has the modified process impact productivity?
The State department of motor vehicle, attempts toperform an analysis of the driver’s licence renewal operations. Inthe past each renewal process followed six steps to be performedand took one hour to finish. Calculate the daily productivity,assuming that the working time is eight hours per day.In an effort to improve performance, State department reengineered the whole process, i.e. eliminated some steps, merged someothers, etc. As a result the renewal time of each process droppedto half-hour. However, from time to time during the day, thereare some unexpected failures, which result in delays up to an hourper day. Has the modified process impact productivity?
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Question
The State department of motor vehicle, attempts to
perform an analysis of the driver’s licence renewal operations. In
the past each renewal process followed six steps to be performed
and took one hour to finish. Calculate the daily productivity,
assuming that the working time is eight hours per day.
In an effort to improve performance, State department reengineered the whole process, i.e. eliminated some steps, merged some
others, etc. As a result the renewal time of each process dropped
to half-hour. However, from time to time during the day, there
are some unexpected failures, which result in delays up to an hour
per day. Has the modified process impact productivity?
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