The new accounts loan officer of the Millennium Commercial Bank interviews all customers for new accounts. The customers desiring to open new accounts arrive at the rate of 4 per hour, according to a Poisson distribution, and the accounts officer spends an average of 12 minutes with each customer, setting up a new account.   Required   1. Determine the operating characteristics (P0, L, Lq, W, Wq and Pw) for this system.       2. Add an additional accounts officer to the system described in this problem so that it is now a multiple-server queuing system with two channels and determine the operating characteristics required in part A.

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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The new accounts loan officer of the Millennium Commercial Bank interviews all customers for new accounts. The customers desiring to open new accounts arrive at the rate of 4 per hour, according to a Poisson distribution, and the accounts officer spends an average of 12 minutes with each customer, setting up a new account.

 

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1. Determine the operating characteristics (P0, L, Lq, W, Wq and Pw) for this system.

 

 

 

2. Add an additional accounts officer to the system described in this problem so that it is now a multiple-server queuing system with two channels and determine the operating characteristics required in part A.

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