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- Which of the following is not a compulsory part of a memorandum? a. Attention line b. Close c. Salutation d. Body10. To minimalize the harm to business relationships and to increase the acceptance of your negative message by your audience: * A. Analyze the situation carefully to understand the context in which your message will be processed. B. Provide as little information as you can especially for an internal audience. C. Delay conveying the negative news as much as possible. D. Encourage future correspondence until the matter is fully resolved. E. None of the above.Which of the following is not a benefit of an organization with a diverse nature of people? a. Understands the needs of general public b. Respects the needs of broad customers c. Understands the needs of wide range of customers d. Interacts with the broad client base
- Body of the message as a component of the email and memo should: Select one: a. Summarize message clearly and concisely. b. Avoid meaningless one-word headings, such as "Help" or "Urgent." c. Avoid reviewing background d. Frontload main idea immediately. e. Cover just one topic.Which statement is most accurate concerning messages in public speaking? A. They're essentially composed at the moment of utterance. B. They include verbal signals but not nonverbal signals. C. Their messages have nothing in common with conversational messages. D. Their organization helps listeners remember what was said.26. Which of the following statements is the least effective call to action? * A.“Order now while supplies last!” B.“See you soon!” C.“Call this number now to get our limited time offer!” D.“Enjoy 100 OMR off your bill when you order today!” E.“Book your dream holiday today!”
- Prepare an instruction (or procedure) memo outlining a business-related issue (see scenario below). Procedure messages should utilize the direct approach by stating the main idea concisely, dividing the instructions into steps, and presenting a closing thought. The writing plan for your memo is as follows: • Subject line - Summarize the content of the message (using a short phrase, not a sentence). • Opening - Expand the subject line by stating the idea concisely in a full sentence • Body - Divide the instructions into steps. Be sure to begin each step with an action verb. • Closing - Reinforce the importance of the memo, and include contact info. As the head of your department, you must write a set of instructions to the other members of your department. These instructions should be something that someone in your field would need to know. So, taking your major into account (or a current or past job), what procedures would you (as department head) need to relay to employees? Example:…Craig is the manager of a company that is opening a new branch of operations in another country. In a meeting set up to inform his employees of this news, he focuses on how this move is going to make the company more profitable but fails to address the employees’ fears for job security. In this case, Craig has communicated ineffectively because he has a. ignored his receivers’ viewpoint. b. encoded his message. c. not eliminated feedback. d. failed to eliminate noise. Communication fails to occur when the a. sender encodes the message. b. feedback is negative. c. receiver fails to eliminate noise. d. receiver does not decode the message. Frederick Herzberg found that employees are most productive when organizations a. provide “family-friendly” policies, which typically include flexible work arrangements. b. stop the use of telecommuting. c. eliminate the Pygmalion effect. d. provide a combination of desirable hygiene factors and motivating factors.What is referred to as attachment in an email? a. A separate document enclosed with the email. b. The subject line c. A long message O d. The signature of the sender
- hich of the statements is an example of a good business message tone? A.Please reply to the mail by tomorrow, or we will be too busy to process your order, and it may not be completed. B.We cannot offer you this position because you do not match our requirements. C.The chairperson is expected to address the issue in the next meeting. D.All the stakeholders including the unhappy and disgruntled residents will be invited to offline engagement process, so they can give their feedback on the expansion project.You left work on Thursday evening and forgot to turn in a report that was due that day to your manager. You decide you need to compose an apology. 1. What should you do when composing the message? Check all that apply. Apologize with sincerity. a) Accept responsibility for the mistake. b) Avoid suggesting a remedy. c) Ignore the feelings of the receiver. Your coworker needs to communicate to the cleaning crew that it will need to come in during the holiday break. He is having trouble ending the letter and asks for your advice. 2. What tips can you offer him? Check all that apply. Use a canned ending to save time. a) Anticipate future relations and business. b) Avoid endings that sound canned. c) Blame others in the company.what is a technique that often helps business people to write effective business letters? a. developing charts b. asking questions c. preparing outlines d. consulting references