The following build-up diagram tracks the number of customers for a single-server queueing system (e.g., an ATM machine) from 10:00am to 10:15am on a certain day. The number of customers shown in the chart includes both those in service and waiting in line. Build-up diagram # of Customers in system (in service + waiting) 3 2 1 0 10:00 10:01 10:02 10:03 10:04 10:07 10:09 We will call the customer who arrived the earliest during this time span the first customer, the customer who arrived the second earliest the second customer, etc.. The service discipline is first-come-first-served (FCFS). According to the diagram, how long did the second customer have to wait (in minutes) before he can enter service?

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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The following build-up diagram tracks the number of customers for a single-server
queueing system (e.g., an ATM machine) from 10:00am to 10:15am on a certain day.
The number of customers shown in the chart includes both those in service and
waiting in line.
Build-up diagram
# of Customers in system (in service + waiting)
3
2
1
0
10:00 10:01
10:02 10:03 10:04
10:07
10:09
We will call the customer who arrived the earliest during this time span the first
customer, the customer who arrived the second earliest the second customer, etc..
The service discipline is first-come-first-served (FCFS).
According to the diagram, how long did the second customer have to wait (in
minutes) before he can enter service?
Transcribed Image Text:The following build-up diagram tracks the number of customers for a single-server queueing system (e.g., an ATM machine) from 10:00am to 10:15am on a certain day. The number of customers shown in the chart includes both those in service and waiting in line. Build-up diagram # of Customers in system (in service + waiting) 3 2 1 0 10:00 10:01 10:02 10:03 10:04 10:07 10:09 We will call the customer who arrived the earliest during this time span the first customer, the customer who arrived the second earliest the second customer, etc.. The service discipline is first-come-first-served (FCFS). According to the diagram, how long did the second customer have to wait (in minutes) before he can enter service?
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