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THE EFFECTS OF ETHICAL MISCONDUCT Service organizations should stress the importance of ethical conduct by employees for several reasons. Personal Effects 1. In terms of social responsibility, service organizations should be required to act in a manner that is in the best interest of society. 2. Employees forced to deal with ethical issues on a continuing basis frequently suffer from job related tension, frustration, anxiety, ineffective performance, turnover intentions, and lower job satisfaction. Organizational Effects 1. Customer dissatisfaction (loss of sales) 2. Unfavorable word-of-mouth publicity for the organization 3. A negative public image for the entire industry

THE EFFECTS OF ETHICAL MISCONDUCT Service organizations should stress the importance of ethical conduct by employees for several reasons. Personal Effects 1. In terms of social responsibility, service organizations should be required to act in a manner that is in the best interest of society. 2. Employees forced to deal with ethical issues on a continuing basis frequently suffer from job related tension, frustration, anxiety, ineffective performance, turnover intentions, and lower job satisfaction. Organizational Effects 1. Customer dissatisfaction (loss of sales) 2. Unfavorable word-of-mouth publicity for the organization 3. A negative public image for the entire industry

Management, Loose-Leaf Version
Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter12: Managing Human Talent
Section: Chapter Questions
Problem 3CFCA
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Discuss the consequences of ethical misconduct. Note: please refer to the attached photo/lesson.
THE EFFECTS OF ETHICAL MISCONDUCT Service organizations should stress the importance of ethical conduct by employees for several reasons. Personal Effects 1. In terms of social responsibility, service organizations should be required to act in a manner that is in the best interest of society. 2. Employees forced to deal with ethical issues on a continuing basis frequently suffer from job related tension, frustration, anxiety, ineffective performance, turnover intentions, and lower job satisfaction. Organizational Effects 1. Customer dissatisfaction (loss of sales) 2. Unfavorable word-of-mouth publicity for the organization 3. A negative public image for the entire industry
Transcribed Image Text:THE EFFECTS OF ETHICAL MISCONDUCT Service organizations should stress the importance of ethical conduct by employees for several reasons. Personal Effects 1. In terms of social responsibility, service organizations should be required to act in a manner that is in the best interest of society. 2. Employees forced to deal with ethical issues on a continuing basis frequently suffer from job related tension, frustration, anxiety, ineffective performance, turnover intentions, and lower job satisfaction. Organizational Effects 1. Customer dissatisfaction (loss of sales) 2. Unfavorable word-of-mouth publicity for the organization 3. A negative public image for the entire industry
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