The call center of a small manufacturer receives calls randomly at an average rate of 15customers per hour. The arriving calls are answered by a single agent randomly with anaverage service rate of 20 customers per hour. Answer the following questions assumingthat the system can be modeled as an M/M/1 queue.average waiting time in queue (in minutes):minimum integer service rate (number of customers served per hour)such that the average waiting time in queue is less than 6 minutes:

To determine the average waiting time in the queue for an M/M/1 queue, we need to use the following…

Answered: The call center of a small manufacturer…

MATLAB: An Introduction with Applications

6th Edition

ISBN:9781119256830

Author:Amos Gilat

Publisher:Amos Gilat

Chapter1: Starting With Matlab

Section: Chapter Questions

Problem 1P

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