Answered: Taylor Consulting makes it a practice…

Managerial Accounting

15th Edition

ISBN:9781337912020

Author:Carl Warren, Ph.d. Cma William B. Tayler

Publisher:Carl Warren, Ph.d. Cma William B. Tayler

Chapter14: The Balanced Scorecard And Corporate Social Responsibility

Section: Chapter Questions

Problem 10E: Silver Lining Inc. has a balanced scorecard with a strategy map that shows that delivery time and...

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Taylor Consulting makes it a practice to stay involved with the client to help them stay on track to achieve their goals. A co-worker had completed the balanced scorecard for Buckeye Electric six months ago. Your manager has instructed you to consult with Buckeye Electric management regarding any balanced scorecard item whose performance metric has achieved less than 50% of the target. Determine which Performance Metrics require a consultation. Also, indicate the Performance Perspective for each Performance Metric. This information is important because you will need to know which manager to contact. Performance Metrics Last Year Target Year to Date Consultation Required Performance Perspective 1. Revenue growth rate 14.0% 15.0% 14.6% 2. Utilization of asset rate 6.0% 12.0% 7.0% 3. Operating costs per customer $150 $125 $145 4. Customer satisfaction rating 80.0% 87.0% 90.0% 5. Problem resolution time 6 hr 3 hr 4 hr 6. Employee productivity rate 2.0% 3.0% 2.4% 7. Training hours in strategic skills training 10 hr 14 hr 13 hr 8. Employee satisfaction (5 point scale) 2.8 4.5 4.1 9. Leadership effectiveness ratio (5 point scale) 4.0 4.8 4.3

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