SYSTEMS DEVELOPMENT ANDUSER INVOLVEMENT Kruger Designs hired a consulting firm three monthsago to redesign the information system that the architectsuse. The architects will be able to use stateof-the-art computer-aided design (CAD) programs tohelp in designing the products. Further, they will be able to store these designs on a network server fromwhich they and other architects may be able to callthem back for future designs with similar components.The consulting firm has been instructed to develop thesystem without disrupting the architects. In fact, topmanagement believes that the best route is to developthe system and then to introduce it to the architectsduring a training session. Management does not wantthe architects to spend precious billable hours guessingabout the new system or putting work off until the newsystem is working. Thus, the consultants are operatingin a back room under a shroud of secrecy. Requireda. Do you think that management is taking the bestcourse of action for the announcement of the newsystem? Why?b. Do you approve of the development process?Why?

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SYSTEMS DEVELOPMENT AND
USER INVOLVEMENT

Kruger Designs hired a consulting firm three months
ago to redesign the information system that the architects
use. The architects will be able to use stateof-
the-art computer-aided design (CAD) programs to
help in designing the products. Further, they will be able to store these designs on a network server from
which they and other architects may be able to call
them back for future designs with similar components.
The consulting firm has been instructed to develop the
system without disrupting the architects. In fact, top
management believes that the best route is to develop
the system and then to introduce it to the architects
during a training session. Management does not want
the architects to spend precious billable hours guessing
about the new system or putting work off until the new
system is working. Thus, the consultants are operating
in a back room under a shroud of secrecy.

Required
a. Do you think that management is taking the best
course of action for the announcement of the new
system? Why?
b. Do you approve of the development process?Why?

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