Software Solution (SOS) helps subscribers solve software problems. All transactions are made over the telephone. For the year 2021, 8 engineers, most of whom are recent graduates, handled 109,000 calls. The average yearly salary for software engineers was $48,000. Starting in 2022, the firm retained and hired only software engineers with at least 2 years of experience. SOS raised the engineers' salary to $63,000 per year. In 2022, five engineers handled 117,000 calls. Required: 1. Calculate the partial operational productivity ratio for both years. 2. Calculate the partial financial productivity ratio for both years. (Round your answers to 4 decimal places.) 2021 2022 1. Operational partial productivity 2. Financial partial productivity

FINANCIAL ACCOUNTING
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Author:Libby
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Chapter1: Financial Statements And Business Decisions
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Software Solution (SOS) helps subscribers solve software problems. All transactions are made over the telephone. For the year 2021, 8
engineers, most of whom are recent graduates, handled 109,000 calls. The average yearly salary for software engineers was $48,000.
Starting in 2022, the firm retained and hired only software engineers with at least 2 years of experience. SOS raised the engineers'
salary to $63,000 per year. In 2022, five engineers handled 117,000 calls.
Required:
1. Calculate the partial operational productivity ratio for both years.
2. Calculate the partial financial productivity ratio for both years. (Round your answers to 4 decimal places.)
2021
2022
1. Operational partial productivity
2. Financial partial productivity
Transcribed Image Text:Software Solution (SOS) helps subscribers solve software problems. All transactions are made over the telephone. For the year 2021, 8 engineers, most of whom are recent graduates, handled 109,000 calls. The average yearly salary for software engineers was $48,000. Starting in 2022, the firm retained and hired only software engineers with at least 2 years of experience. SOS raised the engineers' salary to $63,000 per year. In 2022, five engineers handled 117,000 calls. Required: 1. Calculate the partial operational productivity ratio for both years. 2. Calculate the partial financial productivity ratio for both years. (Round your answers to 4 decimal places.) 2021 2022 1. Operational partial productivity 2. Financial partial productivity
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