Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter19: Managing Quality And Performance
Section: Chapter Questions
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1) How Return on Investment in Training (ROI) can be measured? What was the procedure suggested by Phillips & Stone to measure ROI in training? Can you give a concrete example of such calculations from your own experience which can show that as a result of imparting training, employees can improve their knowledge, skill, and efficiency?

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