Refer to the flow chart above about Self Service Supermarket transaction flow (as a big picture), as their consultant, you must give suggestions about their sustainability in the COVID 19 era and the New Normal era based on the balanced scorecard. This will be a big change in the supermarket’s business operation and also will affect their financial. Note: You can use flowchart to explain your answer.
Refer to the flow chart above about Self Service Supermarket transaction flow (as a big picture), as their consultant, you must give suggestions about their sustainability in the COVID 19 era and the New Normal era based on the balanced scorecard. This will be a big change in the supermarket’s business operation and also will affect their financial. Note: You can use flowchart to explain your answer.
Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
Related questions
Question
Refer to the flow chart above about Self Service Supermarket transaction flow (as a big picture), as their
consultant, you must give suggestions about their sustainability in the COVID 19 era and the New
Normal era based on the balanced scorecard. This will be a big change in the supermarket’s business
operation and also will affect their financial.
Note: You can use flowchart to explain your answer.
Transcribed Image Text:Customer
Cashier
Start
Pick the groceries
No
No
Quality?
Scan the product
barcode to the cart
Store the data
done?
Yes
Display Groceries
product and price
list at screen
check out at cashier
(self service)
check the
groceries and
price list
confirmed?
No
Yes
Pay with credit card/
e-Wallet/ other e-
Payments
Transaction and Product
Receipt
Transaction
end
end
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