Mary Barton CaseMary Barton, a single mother with three children, was hired as an order-entry clerk for atrucking firm. Her first two weeks on the job were spent in a special class from 8 A.M. to4 P.M., where she learned how to sort, code, and enter the orders on the computer. An instructorworked with her constantly at first, and then less frequently as she gained skill andconfidence. Mary was happy to have the job and enjoyed her work schedule. When thetraining was completed, she was told to report to the order-entry department the followingMonday.When she was first employed, either Mary failed to read and understand the printedinformation about her regular work schedule or perhaps the recruiter forgot to tell her thatshe was to fill a spot in a special shift that worked from 4 A.M. until noon. In any case,Mary failed to report to work on the early schedule on the first day of regular work. Whenshe did arrive at 8 A.M., her supervisor criticized her for lack of responsibility. Maryresponded by saying that she could not work the early shift because she had to prepare herchildren for school, and she threatened to resign if she could not work on the later shift.Because of a heavy workload and a difficult labor market, the supervisor needed Linda todo the job, yet had no room for her in the 8 A.M. to 4 P.M. shift.Questions1. Analyze the communication blockages in this case. Discuss ideas such as upward anddownward communication, listening, realistic job previews, feedback, and inference.2. Explain how you would handle the employment situation at the end of the case. Whatideas from the moduleļcould be applied to help resolve this problem?

Communication- Communication refers to the easy flow of change in the information between the giver…

Answered: Questions 1. Analyze the communication…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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