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Question One The article affirms that there are four different levels of emotional intelligence which are: - Perceiving emotions - Reasoning with emotions - Understanding emotions - Managing emotions Discuss with the use of examples to support your answer, any TWO (2) of the four levels of emotional intelligence that you believe is most essential in the workplace. Question Two Emotional Intelligence is the ability to access, manage, and make use of one's feelings in the workplace. As a business manager it is important that you handle the feelings and emotions of your workforce with the utmost care and respect. Employees that show high levels of emotional intelligence also prove to perform better at work tasks than those that possess low levels of emotional intelligence. With the use of examples, discuss FOUR (4) emotional competencies that differentiate superior performers from average performers within an organisation.

Question One The article affirms that there are four different levels of emotional intelligence which are: - Perceiving emotions - Reasoning with emotions - Understanding emotions - Managing emotions Discuss with the use of examples to support your answer, any TWO (2) of the four levels of emotional intelligence that you believe is most essential in the workplace. Question Two Emotional Intelligence is the ability to access, manage, and make use of one's feelings in the workplace. As a business manager it is important that you handle the feelings and emotions of your workforce with the utmost care and respect. Employees that show high levels of emotional intelligence also prove to perform better at work tasks than those that possess low levels of emotional intelligence. With the use of examples, discuss FOUR (4) emotional competencies that differentiate superior performers from average performers within an organisation.

Understanding Business
Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
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Read the article below before answering ALL the questions that follow: Utilizing Emotional Intelligence in the Workplace By Kendra Cherry Emotional intelligence, sometimes referred to as EQ ("emotional quotient"), refers to a person's ability to recognize, understand, manage, and reason with emotions. It is a critical ability when it comes to interpersonal communication-and a hot topic not only in psychology, but in the business world. The term was coined by psychologists in the 1990s. Its use quickly spread into other areas including business, education, and popular culture. What Is Emotional Intelligence? Psychologists Peter Salovey and John D. Mayer, two of the leading researchers on the topic, define emotional intelligence as the ability to recognize and understand emotions in oneself and others. This ability also involves using this emotional understanding to make decisions, solve problems, and communicate with others. According to Salovey and Mayer, there are four different levels of emotional intelligence: • Perceiving emotions Reasoning with emotions • Understanding emotions Managing emotions In the past, emotions and intelligence were often viewed as being in opposition to one another. In recent decades, however, researchers exploring emotion psychology have become increasingly interested in cognition and affect. This area explores how cognitive processes and emotions interact and influence the ways that people think. Consider how emotions and moods such as happiness, anger, fear, and sadness influence how people behave and make decisions. Why EQ Is Important for Success Interest in emotion psychology and the concept of emotional intelligence really caught fire with the 1995 publication of Daniel Goleman's book "Emotional Intelligence: Why It Can Matter More Than IQ." In the book, Goleman argued that emotional intelligence was critical for predicting success in life. Emotional competencies, he argued, also played a particularly important role in the workplace. The concept quickly attracted the attention of the public, including human resource managers and business leaders. Researchers have suggested that emotional intelligence influences how well employees interact with their colleagues, and EQ is also thought to play a role in how workers manage stress and conflict. It also affects overall performance on the job. Other studies have linked emotional intelligence with job satisfaction. Studies have shown that employees with higher scores on measures of EQ also tend to be rated higher on measures of interpersonal functioning, leadership abilities, and stress management. Goleman suggested that while traditional intelligence was associated with leadership success, it alone was not enough. People who are successful at work aren't just smart-they also have a high EQ. But emotional intelligence is not just for CEOS and senior managers. It's a quality that's important at every level of a person's career, from college students looking for internships to seasoned employees hoping to take on a leadership role. If you want to succeed in the workplace and move up the career ladder, emotional
Transcribed Image Text:Read the article below before answering ALL the questions that follow: Utilizing Emotional Intelligence in the Workplace By Kendra Cherry Emotional intelligence, sometimes referred to as EQ ("emotional quotient"), refers to a person's ability to recognize, understand, manage, and reason with emotions. It is a critical ability when it comes to interpersonal communication-and a hot topic not only in psychology, but in the business world. The term was coined by psychologists in the 1990s. Its use quickly spread into other areas including business, education, and popular culture. What Is Emotional Intelligence? Psychologists Peter Salovey and John D. Mayer, two of the leading researchers on the topic, define emotional intelligence as the ability to recognize and understand emotions in oneself and others. This ability also involves using this emotional understanding to make decisions, solve problems, and communicate with others. According to Salovey and Mayer, there are four different levels of emotional intelligence: • Perceiving emotions Reasoning with emotions • Understanding emotions Managing emotions In the past, emotions and intelligence were often viewed as being in opposition to one another. In recent decades, however, researchers exploring emotion psychology have become increasingly interested in cognition and affect. This area explores how cognitive processes and emotions interact and influence the ways that people think. Consider how emotions and moods such as happiness, anger, fear, and sadness influence how people behave and make decisions. Why EQ Is Important for Success Interest in emotion psychology and the concept of emotional intelligence really caught fire with the 1995 publication of Daniel Goleman's book "Emotional Intelligence: Why It Can Matter More Than IQ." In the book, Goleman argued that emotional intelligence was critical for predicting success in life. Emotional competencies, he argued, also played a particularly important role in the workplace. The concept quickly attracted the attention of the public, including human resource managers and business leaders. Researchers have suggested that emotional intelligence influences how well employees interact with their colleagues, and EQ is also thought to play a role in how workers manage stress and conflict. It also affects overall performance on the job. Other studies have linked emotional intelligence with job satisfaction. Studies have shown that employees with higher scores on measures of EQ also tend to be rated higher on measures of interpersonal functioning, leadership abilities, and stress management. Goleman suggested that while traditional intelligence was associated with leadership success, it alone was not enough. People who are successful at work aren't just smart-they also have a high EQ. But emotional intelligence is not just for CEOS and senior managers. It's a quality that's important at every level of a person's career, from college students looking for internships to seasoned employees hoping to take on a leadership role. If you want to succeed in the workplace and move up the career ladder, emotional
intelligence is critical to your success. Why EQ Matters in the Workplace Why is emotional intelligence such a valued workplace skill? According to one survey of hiring managers, almost 75% of respondents suggested that they valued an employee's EQ more than their IQ. Emotional intelligence is widely recognized as a valuable skill that helps improve communication, management, problemsolving, and relationships within the workplace. It is also a skill that researchers believe can be improved with training and practice. Source Link: https://www.verywellmind.com/utilizing-emotional-intelligence-in-the-workplace-4164713 SECTION A Answer ALL the questions in this section. Question One The article affirms that there are four different levels of emotional intelligence which are: - Perceiving emotions - Reasoning with emotions - Understanding emotions - Managing emotion Discuss with the use of examples to support your answer, any TWO (2) of the four levels of emotional intelligence that you believe is most essential in the workplace. Question Two Emotional Intelligence is the ability to access, manage, and make use of one's feelings in the workplace. As a business manager it is important that you handle the feelings and emotions of your workforce with the utmost care and respect. Employees that show high levels of emotional intelligence also prove to perform better at work tasks than those that possess low levels of emotional intelligence. With the use of examples, discuss FOUR (4) emotional competencies that differentiate superior performers from average performers within an organisation.
Transcribed Image Text:intelligence is critical to your success. Why EQ Matters in the Workplace Why is emotional intelligence such a valued workplace skill? According to one survey of hiring managers, almost 75% of respondents suggested that they valued an employee's EQ more than their IQ. Emotional intelligence is widely recognized as a valuable skill that helps improve communication, management, problemsolving, and relationships within the workplace. It is also a skill that researchers believe can be improved with training and practice. Source Link: https://www.verywellmind.com/utilizing-emotional-intelligence-in-the-workplace-4164713 SECTION A Answer ALL the questions in this section. Question One The article affirms that there are four different levels of emotional intelligence which are: - Perceiving emotions - Reasoning with emotions - Understanding emotions - Managing emotion Discuss with the use of examples to support your answer, any TWO (2) of the four levels of emotional intelligence that you believe is most essential in the workplace. Question Two Emotional Intelligence is the ability to access, manage, and make use of one's feelings in the workplace. As a business manager it is important that you handle the feelings and emotions of your workforce with the utmost care and respect. Employees that show high levels of emotional intelligence also prove to perform better at work tasks than those that possess low levels of emotional intelligence. With the use of examples, discuss FOUR (4) emotional competencies that differentiate superior performers from average performers within an organisation.
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