Question 38 of 50 Which statement best expresses empathy to a customer who got stuck in traffic and arrived late for an appointment? О "Traffic has been terrible lately with all the construction. It must have been so frustrating." "I'm sorry you got stuck in traffic. We should have warned you about the construction." "There's a lot of construction, so you might want to leave early next time to avoid the traffic." "Don't worry about it! We held your appointment and you won't be charged a late fee." Previous Ne

Question 38 of 50 Which statement best expresses empathy to a customer who got stuck in traffic and arrived late for an appointment? О "Traffic has been terrible lately with all the construction. It must have been so frustrating." "I'm sorry you got stuck in traffic. We should have warned you about the construction." "There's a lot of construction, so you might want to leave early next time to avoid the traffic." "Don't worry about it! We held your appointment and you won't be charged a late fee." Previous Ne