Question 38 of 50 Which statement best expresses empathy to a customer who got stuck in traffic and arrived late for an appointment? О "Traffic has been terrible lately with all the construction. It must have been so frustrating." "I'm sorry you got stuck in traffic. We should have warned you about the construction." "There's a lot of construction, so you might want to leave early next time to avoid the traffic." "Don't worry about it! We held your appointment and you won't be charged a late fee." Previous Ne

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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Question 38 of 50
Which statement best expresses empathy to a customer who got stuck in traffic and arrived late
for an appointment?
О
"Traffic has been terrible lately with all the construction. It must have been so frustrating."
"I'm sorry you got stuck in traffic. We should have warned you about the construction."
"There's a lot of construction, so you might want to leave early next time to avoid the traffic."
"Don't worry about it! We held your appointment and you won't be charged a late fee."
Previous
Ne
Transcribed Image Text:Question 38 of 50 Which statement best expresses empathy to a customer who got stuck in traffic and arrived late for an appointment? О "Traffic has been terrible lately with all the construction. It must have been so frustrating." "I'm sorry you got stuck in traffic. We should have warned you about the construction." "There's a lot of construction, so you might want to leave early next time to avoid the traffic." "Don't worry about it! We held your appointment and you won't be charged a late fee." Previous Ne
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