Question 2 What did the General Electric Task Force study of consumer perceptions of the quality of various GE product lines find? Product lines that emphasized satisfying customer expectations did not receive praise from customers Production lines that tied quality objectives to manufacturing flow had great reputations The best product lines had formal quality control systems in place for all business functions and not just for measuring manufacturing Quality was not synonymous with tight tolerance and conformance to specifications

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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Question 2
What did the General Electric Task Force study of consumer perceptions of the
quality of various GE product lines find?
Product lines that emphasized satisfying customer expectations did not receive
praise from customers
Production lines that tied quality objectives to manufacturing flow had great
reputations
The best product lines had formal quality control systems in place for all
business functions and not just for measuring manufacturing
Quality was not synonymous with tight tolerance and conformance to
specifications
Transcribed Image Text:Question 2 What did the General Electric Task Force study of consumer perceptions of the quality of various GE product lines find? Product lines that emphasized satisfying customer expectations did not receive praise from customers Production lines that tied quality objectives to manufacturing flow had great reputations The best product lines had formal quality control systems in place for all business functions and not just for measuring manufacturing Quality was not synonymous with tight tolerance and conformance to specifications
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