Q2. The University of Australia (TUA) – a fictitious entity – is a large university with over 30,000 enrolled students, based in Sydney, Australia. It has four satellite campuses in several locations throughout Australia. TUA has an internal central IT Services Group (ITSG) that provides IT services across all five campuses. ITSG is investigating introduction of the ITIL framework to guide improvement of the quality and range of IT services offered. Based on the information above answer the questions below: Q1| what are the disadvantages and challenges that are unique to ITIL? Clearly describe your answer with examples.

Q2. The University of Australia (TUA) – a fictitious entity – is a large university with over 30,000 enrolled students, based in Sydney, Australia. It has four satellite campuses in several locations throughout Australia. TUA has an internal central IT Services Group (ITSG) that provides IT services across all five campuses. ITSG is investigating introduction of the ITIL framework to guide improvement of the quality and range of IT services offered. Based on the information above answer the questions below: Q1| what are the disadvantages and challenges that are unique to ITIL? Clearly describe your answer with examples.

Database System Concepts

7th Edition

ISBN:9780078022159

Author:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan

Publisher:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan

Chapter1: Introduction

Section: Chapter Questions

Problem 1PE

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