Is ITIL a suitable framework for use in a large central IT services unit such as ITSG? Clearly explain why or why not?
Is ITIL a suitable framework for use in a large central IT services unit such as ITSG? Clearly explain
why or why not? professor told me my answer was not clear
ans:
It is the ultimate goal of ITIL to increase efficiency while providing complete service delivery. This will allow IT professionals to be able to become business and service partners, allowing them to become more effective.
As the company grows, the ITIL guidelines can be changed in order to match IT department actions and expenses with the changing needs of the business
ITIL framework process: There are updates to documentations, training, and certifications with each new iteration. We prepare administrators for the current IT landscape, and ensure that ITSGs are up to date.
The company identifies and assesses the most important component that pertains to them and implements those components.
Following are the good services it provide to ITSG
1)Strategy for customer service: It provide an overview of how to link business goals with customer requirements, as well as how to align both entities with their goals.
2)designing a service : It describes how practices should be developed for the production of IT policies, architectures, and documentation.
3)transition of service: It provided advice on chain management and release projects as well as guidance to administrators who needed to deal with interruptions and changes in the environment.
4) Service Operation. The company provides solutions for managing your IT services on a daily, monthly, and annual basis.
5)service provider :ITIL aims to improve IT services continuously on a daily, monthly, and annual basis to facilitate daily, monthly, and annual forecasting and planning. So yes, it is useful since it is a framework, not a standard
can you please provide me clear answer with full explanation thank you
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