part B) Requirements Life Cycle Management 1. Discus five knowledge areas/activities for the Requirements Lifecycle Management: trace, maintain, prioritise, assess, and approve then justify them for the given case study. 2. From requirement management best practices, select the three most important practices for the given case study and describe them briefly. Then justify why you think they are most important. 3. A Requirements Traceability Matrix (RTM) to manage the requirements through each stage of the requirements lifecycle populated with the requirements identified in the first part of this assessment. You may use Excel for your Requirement Traceability Matrix. An example of an RTM template can be like the following:
part B) Requirements Life Cycle Management 1. Discus five knowledge areas/activities for the Requirements Lifecycle Management: trace, maintain, prioritise, assess, and approve then justify them for the given case study. 2. From requirement management best practices, select the three most important practices for the given case study and describe them briefly. Then justify why you think they are most important. 3. A Requirements Traceability Matrix (RTM) to manage the requirements through each stage of the requirements lifecycle populated with the requirements identified in the first part of this assessment. You may use Excel for your Requirement Traceability Matrix. An example of an RTM template can be like the following:
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Transcribed Image Text:Read the case study and ans part B)
part B) Requirements Life Cycle Management
1. Discus five knowledge areas/activities for the Requirements Lifecycle Management: trace,
maintain, prioritise, assess, and approve then justify them for the given case study.
2. From requirement management best practices, select the three most important practices
for the given case study and describe them briefly. Then justify why you think they are most
important.
3. A Requirements Traceability Matrix (RTM) to manage the requirements through each stage
of the requirements lifecycle populated with the requirements identified in the first part of
this assessment. You may use Excel for your Requirement Traceability Matrix. An example
of an RTM template can be like the following:
Business
Business
Functional Non-functional Design Source
objectives requirements requirements requirements element file
Functions
Test
cases
Status
Transcribed Image Text:Case Study
Digital transformation is about culturally and technologically changing
an organization to retain, regain, and attract customers (Mixson, 2021).
McDonald's has always embraced innovation. McDonald's considered
digital, delivery and drive-thru (3Ds) to create an easy and seamless user
experience for their customers. They introduced McDonald's reward
program to strengthen their relationship with customers, which has over
21 million total members, with over 15 million members who are
considered as active. "Digital transactions through apps (including
delivery) or kiosks now account for a significant and growing percentage
of McDonald's major market revenue" (Barsky, n.d.).
According to McDonald's Global CIO Daniel Henry, they work very closely with their customer experience
team, competitors, and other consumer industries. They encourage hackathons, creativity, brainstorming,
and idea-sharing. They regularly invite start-up and established companies to bring new ideas of
innovation.
In 2017, McDonald's, Australia launched MyMacca's app so that customers can order ahead, skip the
queue, save favourites, customise order, get exclusive access to all the best offers, and so much more.
Currently, they are looking forward to improving customer experience, reliability, and some quality
attributes in MyMacca's app. They want to gain competitive advantage by matching the business
processes with customer expectation through Artificial Intelligence (AI) and cutting-edge technologies.
Enabled Solutions (Enabled | Digital Innovation made with Design Thinking, n.d.) is an Adelaide based
software development company, where you work as a Business Analyst (BA). Your company have been
selected from an idea sharing session held by McDonald's and you have been assigned for requirement
analysis of this project.
You need to research the market, community, competitor apps, and current technology trend to improve
customer experience in MyMacca's app. Some ideas are as follows. Geo-fencing capabilities can be used
to determine when customers are approaching the restaurant and ensure the food order as fresh as
possible. Customer should be able to choose pick-up location (front counter, drive-thru or kerbside) for
orders made from the app. Al and data analytics can be used to provide personalized menu and exclusive
offers in customer app. Payment part can be revisited to incorporate all 21st century payment options.
Currently, the app supports Visa, Mastercard and Amex. More flexibility in earning and redeeming
McDonald's reward points, and discount offers will also add value towards customer satisfaction.
Customer base also need to be researched to identify the quality issues with the current version of the
MyMacca's app. Currently, time behaviour (loading and response time), capacity to handle concurrent
number of customers, and down-time/outage of the app are the big challenges.
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