Overview Shortly after installing a new computer system designed to provide quick and accurate service, the president of Presto Cleaner received an angry letter from a customer whose laundry had been lost by the system. This will be an in class activity. Those who don't attend class, can text and see what their team submitted to get credit. There will be only one submission per team. Instructions: Read Case of the Complaining CustomerLinks to an external site.(HBR Case Study) In groups: discuss: how is the best way to handle cases of complaining customers? Answer the following questions
Overview Shortly after installing a new computer system designed to provide quick and accurate service, the president of Presto Cleaner received an angry letter from a customer whose laundry had been lost by the system. This will be an in class activity. Those who don't attend class, can text and see what their team submitted to get credit. There will be only one submission per team. Instructions: Read Case of the Complaining CustomerLinks to an external site.(HBR Case Study) In groups: discuss: how is the best way to handle cases of complaining customers? Answer the following questions
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Overview
Shortly after installing a new computer system designed to provide quick and accurate service, the president of Presto Cleaner received an angry letter from a customer whose laundry had been lost by the system. This will be an in class activity. Those who don't attend class, can text and see what their team submitted to get credit. There will be only one submission per team.
Instructions:
- Read Case of the Complaining CustomerLinks to an external site.(HBR Case Study)
- In groups: discuss: how is the best way to handle cases of complaining customers?
Answer the following questions
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