Ocala Software Systems operates a technical support center for its software customers. If customers have installation or use problems with Ocala softwareproducts, they may telephone the technical support center and obtain free consultation.Currently, Ocala operates its support center with one consultant. If the consultant is busy when a new customer call arrives, the customer hears arecorded message stating that all consultants are currently busy with other customers. The customer is then asked to hold and is told that a consultantwill provide assistance as soon as possible. The customer calls follow a Poisson probability distribution, with an arrival rate of six calls per hour. Onaverage, it takes 7.1 minutes for a consultant to answer a customer's questions. The service time follows an exponential probability distribution.To improve customer service, Ocala Software Systems wants to investigate the effect of using a second consultant at its technical support center. (Roundyour answers to four decimal places. Report time in hours.)(a) What effect would the additional consultant have on customer service?PoLaP.=WaW==h

Answered: Ocala Software Systems operates a…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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In addition to the food ordering system, Bob and Thelma asked you to develop an employee management system as they have had the challenging task to administer and handle information for all the workers of Hoosier Burger. To have a reliable and up-to-date source of information concerning workers, they need a reliable, fast, readily accessible system from which they can refer and update employee information. When a new worker starts, the worker’s basic information needs to be entered into the new information system. There are different types of workers: cashier, delivery driver, cook, inventory worker. When a worker’s status changes, such change should be updated in the system. A change of workers status could be promotion, dismissal, reclassification, marital status, employment, transfer, 5termination etc. The employee management system should also act as a source of information for payroll. They need to maintain the wage rate of each employee and work hours to prepare their bi-weekly…

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