Mrs. Yaqoob has been an employee for the past six years in your department. During the tenure of her employment, she has worked efficiently however during the past two years; you have observed that there is sudden change in her work performance as a result of absenteeism and tardiness. The entire department is aware of the fact that, Karen is having household issues and in such processes her colleagues have covered half of her work. However, after a certain period of time they started complaining. Although, it irked you that somehow Yaqoob’s issues will be normal and will return to her usual work however; you must help her will her remaining work. When you came across her the next morning and started having a conversation with her. She started to cry and reveals the fact that her husband is abusive, her son is taking drugs and she is suffering from depression and is under the influence of alcohol. You suggest her to opt for the Employee Assistance Program and visit her physician as well. it is evident that, at the end of the meeting she felt quite better. She takes a week-off from office to go for a vacation in order to recover from her issues. In your opinion, she is taking reasonable steps to deal with her situation. However, you realized that, you never discussed her work performance and was sure that she will be fine after taking your advice. Questions: 1) Did the supervisor do the right thing? 2) What other steps should have been taken by the supervisor to do better?
Mrs. Yaqoob has been an employee for the past six years in your department. During the tenure
of her employment, she has worked efficiently however during the past two years; you have
observed that there is sudden change in her work performance as a result of absenteeism and
tardiness. The entire department is aware of the fact that, Karen is having household issues and
in such processes her colleagues have covered half of her work. However, after a certain period
of time they started complaining.
Although, it irked you that somehow Yaqoob’s issues will be normal and will return to her usual
work however; you must help her will her remaining work.
When you came across her the next morning and started having a conversation with her. She
started to cry and reveals the fact that her husband is abusive, her son is taking drugs and she is
suffering from depression and is under the influence of alcohol. You suggest her to opt for the
Employee Assistance Program and visit her physician as well. it is evident that, at the end of the
meeting she felt quite better. She takes a week-off from office to go for a vacation in order to
recover from her issues.
In your opinion, she is taking reasonable steps to deal with her situation. However, you realized
that, you never discussed her work performance and was sure that she will be fine after taking
your advice.
Questions:
1) Did the supervisor do the right thing?
2) What other steps should have been taken by the supervisor to do better?
Step by step
Solved in 2 steps
