Moonlight Travel Reservation Service has one agent and 3 telephone lines. When the agent is busy, the next caller is placed on hold on one of the remaining lines. When all three lines are busy, callers receive a busy signal and call elsewhere for reservations. Service appears to be exponentially distributed, with a mean of three minutes. Calls arrive randomly at a Poisson rate of 15/hour. a. What is the probability that a caller receives a busy signal?

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Moonlight Travel Reservation Service has one agent and 3 telephone lines. When the agent is busy,
the next caller is placed on hold on one of the remaining lines. When all three lines are busy, callers
receive a busy signal and call elsewhere for reservations. Service appears to be exponentially
distributed, with a mean of three minutes. Calls arrive randomly at a Poisson rate of 15/hour.

a. What is the probability that a caller receives a busy signal?
b. What is the average number of customers put on hold at any given time?
c. What is the probability that a customer is placed on hold?
d. How long, on the average, will a customer be on hold before the agent can attend to him?
e. If a caller makes three attempts before finally calling elsewhere for reservations, what fraction of
the customers will be able to do business with Moonlight Travel Reservation Service? 

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