Model the following business process. Use pools/lanes where needed. When a claim is received, a claims officer first checks if the claimant is insured. If not, the claimant is informed that the claim must be rejected by sending an automatic notification via an SAP system. Otherwise, a senior claims officer evaluates the severity of the claim. Based on the outcome (simple or complex claims), the relevant forms are sent to the claimant, again using the SAP system. Once the forms are returned, they are checked for completeness by the claims officer. If the forms provide all relevant details, the claim is registered in the claims management system, and the process ends. Otherwise, the claimant is informed to update the forms via the SAP system. Upon reception of the updated forms, they are checked again by the claims officer to see if the details have been provided, and .so on

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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Model the following business process. Use
pools/lanes where needed.
When a claim is received, a claims officer first
checks if the claimant is insured. If not, the claimant
is informed that the claim must be rejected by
sending an automatic notification via an SAP system.
Otherwise, a senior claims officer evaluates the
severity of the claim. Based on the outcome (simple
or complex claims), the relevant forms are sent to the
claimant, again using the SAP system. Once the
forms
returned, they
are
checked
for
are
completeness by the claims officer. If the forms
provide all relevant details, the claim is registered in
the claims management system, and the process ends.
Otherwise, the claimant is informed to update the
forms via the SAP system. Upon reception of the
updated forms, they are checked again by the claims
officer to see if the details have been provided, and
.so on
Transcribed Image Text:Model the following business process. Use pools/lanes where needed. When a claim is received, a claims officer first checks if the claimant is insured. If not, the claimant is informed that the claim must be rejected by sending an automatic notification via an SAP system. Otherwise, a senior claims officer evaluates the severity of the claim. Based on the outcome (simple or complex claims), the relevant forms are sent to the claimant, again using the SAP system. Once the forms returned, they are checked for are completeness by the claims officer. If the forms provide all relevant details, the claim is registered in the claims management system, and the process ends. Otherwise, the claimant is informed to update the forms via the SAP system. Upon reception of the updated forms, they are checked again by the claims officer to see if the details have been provided, and .so on
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