MGMT Boutique Inc. is a high-end retailer that operates a chain of boutique stores in significant hotel properties along the west coast of SanGre Island, including the famous fivestar Castle Height Hotel. Operating in eleven (11) locations, the company offers chic brands like Roberto Cavalli, Pain-de-Sucre, Versace, and Etro Milano. It is well known for its eclectic collection of designer swimwear, fine linens, cotton and silk apparel for warm days and sultry evenings. A fine complement of shoes, hats and handbags with hand-picked custom jewellery are included to embrace the very essence of luxurious fashion.
MGMT Boutique Inc. is a high-end retailer that operates a chain of boutique
stores in significant hotel properties along the west coast of SanGre Island, including the famous fivestar Castle Height Hotel. Operating in eleven (11) locations, the company offers chic brands like
Roberto Cavalli, Pain-de-Sucre, Versace, and Etro Milano. It is well known for its eclectic collection
of designer swimwear, fine linens, cotton and silk apparel for warm days and sultry evenings. A fine
complement of shoes, hats and handbags with hand-picked custom jewellery are included to embrace
the very essence of luxurious fashion.
The locations connect over a MetroE-wide area network (WAN) that FLOW provides. Each store has
a local Point-of-Sale (POS), replicated to a central hub in the main office. Replication occurs once
every 15 minutes, so the head office is virtually up-to-date, in real-time, and can see, at a glance,
transactions in each store.
Customers shop duty-free, paying in local Grees (G) or USA dollars. Duty-free sales do not attract a
15.0% VAT tax. The list price, seen on the shelf, is the price paid. For customer convenience, the
company offers a limited range of duty-paid items. Again, customers can pay in either currency or the
price listed on the self is still the price paid. However, this price now includes 15.0% VAT. Customers
pay by cash or card, charge the expense to their room, and settle the bill later.
As a reporting requirement for a duty-free establishment, POS details for customers are routinely
captured. This information has proven helpful for analysing behaviour, and the company also tries to
capture the exact details of duty-paid transactions. As a rule, duty-free transactions will be done in US
dollars, while duty-paid transactions will appear in G dollars.
MGMT2006 – Management Information Systems I 4 | Page
Before Metro-E, the company did not have a distributed POS, and sales reports from each site were
manually combined in Excel for analysis. Now, the company even allows VPN connectivity for the
purchaser, when on business trips, to access reports and use her softphone. The Metro-E, VPN and
internet access have changed everything.DESIGN and DRAW a high-level “as-is” process diagram depicting how the company could
have complied a combined sales report BEFORE the Metro-E system was introduced (i.e. before
no connectivity existed among the sites
Step by step
Solved in 3 steps
