Melissa's Photo Studio offers both individual and group portrait options. The process flow diagram below shows that all customers must first register and then pay at one of two cashiers. Then depending on if they want a single or group portrait they go to different rooms. Finally everyone picks up their own finished portrait. Q Q Registration (4 min) Cashier A (4 min) Cashier B (6 min) Individual portrait taken (12 min) Group portrait taken (15 min) Pick up portrait (5 min) a. How long, on average, does it take to complete the entire process for a group portrait? minutes. (Enter your response as an integer.) b. What single activity is the bottleneck for the entire process, assuming the process receives equal amounts of both groups and individuals? c. What is the capacity of the bottleneck per hour? The capacity of the bottleneck for individuals is Registration Cashier's desk Portrait taken Picking up portraits customers and the capacity of the bottleneck for groups is groups. (Enter your responses as integers.)

Practical Management Science
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Author:WINSTON, Wayne L.
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**Process Flow at Melissa's Photo Studio**

Melissa's Photo Studio offers both individual and group portrait options. The process flow diagram details the steps each customer follows:

1. **Registration (4 min):** 
   - All customers begin by registering.

2. **Payment:**
   - After registration, customers proceed to one of two cashiers:
     - **Cashier A:** 4 minutes
     - **Cashier B:** 6 minutes

3. **Portrait Session:**
   - Customers choose between an individual or group portrait:
     - **Individual Portrait Taken:** 12 minutes
     - **Group Portrait Taken:** 15 minutes

4. **Pickup:**
   - Finally, all customers pick up their portraits, which takes an additional 5 minutes.

---

**Questions:**

a. How long, on average, does it take to complete the entire process for a group portrait? [Blank] minutes. (Enter your response as an integer.)

b. What single activity is the bottleneck for the entire process, assuming the process receives equal amounts of both groups and individuals? [Dropdown]

c. What is the capacity of the bottleneck per hour?
   - The capacity of the bottleneck for individuals is [Blank] customers and for groups is [Blank] groups. (Enter your responses as integers.)
Transcribed Image Text:**Process Flow at Melissa's Photo Studio** Melissa's Photo Studio offers both individual and group portrait options. The process flow diagram details the steps each customer follows: 1. **Registration (4 min):** - All customers begin by registering. 2. **Payment:** - After registration, customers proceed to one of two cashiers: - **Cashier A:** 4 minutes - **Cashier B:** 6 minutes 3. **Portrait Session:** - Customers choose between an individual or group portrait: - **Individual Portrait Taken:** 12 minutes - **Group Portrait Taken:** 15 minutes 4. **Pickup:** - Finally, all customers pick up their portraits, which takes an additional 5 minutes. --- **Questions:** a. How long, on average, does it take to complete the entire process for a group portrait? [Blank] minutes. (Enter your response as an integer.) b. What single activity is the bottleneck for the entire process, assuming the process receives equal amounts of both groups and individuals? [Dropdown] c. What is the capacity of the bottleneck per hour? - The capacity of the bottleneck for individuals is [Blank] customers and for groups is [Blank] groups. (Enter your responses as integers.)
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