Homework Help is Here – Start Your Trial Now!
Business
Marketing
Lynda, an elderly customer of your company’s mobile service, calls your office with a concern about her monthly usage. It seems she’s received unwanted inbound SMS messages from a marketing company which has resulted in a $3 charge. She doesn’t use SMS and although she could have disabled the service herself, she did not. She is unhappy about this unwanted charge. 1. Please explain what you would say to Lynda and provide 5 details of the solution you would use to ensure that she remains a satisfied customer

Lynda, an elderly customer of your company’s mobile service, calls your office with a concern about her monthly usage. It seems she’s received unwanted inbound SMS messages from a marketing company which has resulted in a $3 charge. She doesn’t use SMS and although she could have disabled the service herself, she did not. She is unhappy about this unwanted charge. 1. Please explain what you would say to Lynda and provide 5 details of the solution you would use to ensure that she remains a satisfied customer

Principles Of Marketing
Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
See similar textbooks
icon
Related questions
Question

Lynda, an elderly customer of your company’s mobile service, calls your office with a concern about her monthly usage. It seems she’s received unwanted inbound SMS messages from a marketing company which has resulted in a $3 charge. She doesn’t use SMS and although she could have disabled the service herself, she did not. She is unhappy about this unwanted charge.

1. Please explain what you would say to Lynda and provide 5 details of the solution you would use to ensure that she remains a satisfied customer:

Expert Solution
trending now

Trending now

This is a popular solution!

steps

Step by step

Solved in 2 steps

SEE SOLUTIONCheck out a sample Q&A here
Blurred answer
Knowledge Booster
Online marketing
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, marketing and related others by exploring similar questions and additional content below.
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
Principles Of Marketing
Principles Of Marketing
Marketing
ISBN:
9780134492513
Author:
Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:
Pearson Higher Education,
Marketing
Marketing
Marketing
ISBN:
9781259924040
Author:
Roger A. Kerin, Steven W. Hartley
Publisher:
McGraw-Hill Education
Foundations of Business (MindTap Course List)
Foundations of Business (MindTap Course List)
Marketing
ISBN:
9781337386920
Author:
William M. Pride, Robert J. Hughes, Jack R. Kapoor
Publisher:
Cengage Learning
Marketing: An Introduction (13th Edition)
Marketing: An Introduction (13th Edition)
Marketing
ISBN:
9780134149530
Author:
Gary Armstrong, Philip Kotler
Publisher:
PEARSON
MKTG 12:STUDENT ED.-TEXT
MKTG 12:STUDENT ED.-TEXT
Marketing
ISBN:
9781337407595
Author:
Lamb
Publisher:
Cengage
Contemporary Marketing
Contemporary Marketing
Marketing
ISBN:
9780357033777
Author:
Louis E. Boone, David L. Kurtz
Publisher:
Cengage Learning
SEE MORE TEXTBOOKS