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Ling is the customer service manager at Sakuro, a new departmental store stocking Japanese products. Customer service is integral to the Japanese way of doing business and Ling is responsible for ensuring that the five basic needs of customers are met through their service offering. If Ling decides to create a toll-free number to assist customers, which one of the following needs would Ling be meeting? Select one: Oa. Service O b. Quality Oc. Action d. Appreciation.

Ling is the customer service manager at Sakuro, a new departmental store stocking Japanese products. Customer service is integral to the Japanese way of doing business and Ling is responsible for ensuring that the five basic needs of customers are met through their service offering. If Ling decides to create a toll-free number to assist customers, which one of the following needs would Ling be meeting? Select one: Oa. Service O b. Quality Oc. Action d. Appreciation.

Understanding Business
Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Ling is the customer service manager at Sakuro, a new departmental store stocking Japanese products. Customer service is integral to the Japanese way of doing business and Ling is responsible for ensuring that the five basic needs of customers are met through their service offering. If Ling decides to create a toll-free number to assist customers, which one of the following needs would Ling be meeting? Select one: Oa. Service O b. Quality C. Action d. Appreciation
Transcribed Image Text:Ling is the customer service manager at Sakuro, a new departmental store stocking Japanese products. Customer service is integral to the Japanese way of doing business and Ling is responsible for ensuring that the five basic needs of customers are met through their service offering. If Ling decides to create a toll-free number to assist customers, which one of the following needs would Ling be meeting? Select one: Oa. Service O b. Quality C. Action d. Appreciation
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