Jazz Nights is a famous Jazz festival, held in Zurich every year. Since its first edition in 1986, it has gone through several major changes regarding its structure, length, and location, but the tickets have always been sold traditionally: through two events agencies. The organizers decided to modernize the tickets selling system completely and created the following concept. From this year on, the tickets will be sold in three distinct ways: traditionally, i.e., by the two events agencies, in electronic format directly on the festival website, and through SBB. All parties will have access to the same unique tickets database of the new system to avoid double selling. Furthermore, a partnership with the SBB railway company needs to be set up. SBB can sell combi-tickets, including both the festival admission fee and the train ride to the festival venue at a reduced price, from anywhere in Switzerland. This way, more music fans would have easier and cheaper access to Jazz Nights. Moreover, the system will have to be extended to support German and English, French and Italian. Since tickets will also be sold online, Secure Payment Inc. will be contracted to provide and ensure the security of the online payment service. The Jazz Nights event manager will take care of and negotiate all these details with the involved parties. Additionally, upon arrival at the festival venue, each participant has to self-check-in at a touch screen terminal, which scans the barcodes on his/her ticket and issues a bracelet with an electronic chip. This can be used to load money, such that whenever (s)he wants to purchase snacks or beverages, (s)he does not have to use cash anymore, thus reducing waiting times. This measure was initiated by the program manager and will be deployed by Wrist Solutions Inc. Lastly, according to the cantonal laws, the way the payment transactions are performed has to be audited by an external company at the end of the festival since this is a public event, where the municipality of Zurich is also involved - allowing free use of the public space. Identify Users and functionality of the above system.

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
icon
Related questions
icon
Concept explainers
Topic Video
Question

Jazz Nights is a famous Jazz festival, held in Zurich every year. Since its first edition in 1986, it has gone through several major changes regarding its structure, length, and location, but the tickets have always been sold traditionally: through two events agencies. The organizers decided to modernize the tickets selling system completely and created the following concept.

From this year on, the tickets will be sold in three distinct ways: traditionally, i.e., by the two events agencies, in electronic format directly on the festival website, and through SBB. All parties will have access to the same unique tickets database of the new system to avoid double selling. Furthermore, a partnership with the SBB railway company needs to be set up. SBB can sell combi-tickets, including both the festival admission fee and the train ride to the festival venue at a reduced price, from anywhere in Switzerland. This way, more music fans would have easier and cheaper access to Jazz Nights.

Moreover, the system will have to be extended to support German and English, French and Italian. Since tickets will also be sold online, Secure Payment Inc. will be contracted to provide and ensure the security of the online payment service. The Jazz Nights event manager will take care of and negotiate all these details with the involved parties. Additionally, upon arrival at the festival venue, each participant has to self-check-in at a touch screen terminal, which scans the barcodes on his/her ticket and issues a bracelet with an electronic chip. This can be used to load money, such that whenever (s)he wants to purchase snacks or beverages, (s)he does not have to use cash anymore, thus reducing waiting times. This measure was initiated by the program manager and will be deployed by Wrist Solutions Inc. Lastly, according to the cantonal laws, the way the payment transactions are performed has to be audited by an external company at the end of the festival since this is a public event, where the municipality of Zurich is also involved - allowing free use of the public space.

  1. Identify Users and functionality of the above system.
Expert Solution
steps

Step by step

Solved in 2 steps

Blurred answer
Knowledge Booster
Inventory management
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.
Similar questions
Recommended textbooks for you
Practical Management Science
Practical Management Science
Operations Management
ISBN:
9781337406659
Author:
WINSTON, Wayne L.
Publisher:
Cengage,
Operations Management
Operations Management
Operations Management
ISBN:
9781259667473
Author:
William J Stevenson
Publisher:
McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi…
Operations and Supply Chain Management (Mcgraw-hi…
Operations Management
ISBN:
9781259666100
Author:
F. Robert Jacobs, Richard B Chase
Publisher:
McGraw-Hill Education
Business in Action
Business in Action
Operations Management
ISBN:
9780135198100
Author:
BOVEE
Publisher:
PEARSON CO
Purchasing and Supply Chain Management
Purchasing and Supply Chain Management
Operations Management
ISBN:
9781285869681
Author:
Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:
Cengage Learning
Production and Operations Analysis, Seventh Editi…
Production and Operations Analysis, Seventh Editi…
Operations Management
ISBN:
9781478623069
Author:
Steven Nahmias, Tava Lennon Olsen
Publisher:
Waveland Press, Inc.