It seems you can’t get away from the buzz of online, mobile, and social media marketing from the likes of Amazon, Walmart, Nordstrom, and other large retailers. But what about the small independent retailers? Are they also getting on the online, mobile, and social media bandwagon? Some independent retailers are using these tools. For example, a convenience store owner in Miami Tweets a picture to 7,000 followers of a new beer he just stocked that morning, and by late afternoon customers come streaming in to check it out. Emerson Salon in Seattle sources 75 percent of its business from Facebook, Twitter, and its blog. Butter Lane cupcake bakery in New York City has found success using social media as well. Although these retailers have embraced online, mobile, and social media marketing, to most small retailers, using Facebook, Twitter, Pinterest, Tumblr, Groupon, Instagram, Yelp, Foursquare, and other digital media can seem downright intimidating. Create a presentation to give to local retailers explaining how they can effectively use online, mobile, and social media marketing to engage customers and enhance their business.

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
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It seems you can’t get away from the buzz of online, mobile, and social media marketing from the likes of Amazon, Walmart, Nordstrom, and other large retailers. But what about the small independent retailers? Are they also getting on the online, mobile, and social media bandwagon? Some independent retailers are using these tools. For example, a convenience store owner in Miami Tweets a picture to 7,000 followers of a new beer he just stocked that morning, and by late afternoon customers come streaming in to check it out. Emerson Salon in Seattle sources 75 percent of its business from Facebook, Twitter, and its blog. Butter Lane cupcake bakery in New York City has found success using social media as well. Although these retailers have embraced online, mobile, and social media marketing, to most small retailers, using Facebook, Twitter, Pinterest, Tumblr, Groupon, Instagram, Yelp, Foursquare, and other digital media can seem downright intimidating. Create a presentation to give to local retailers explaining how they can effectively use online, mobile, and social media marketing to engage customers and enhance their business.

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