Isakson Corporation had the following activities, traceable costs, and physical flow of driver units: Activities Customer support (hours) Order processing (orders) Documentation (hours) Traceable Costs Physical Flow of Driver $500,000 $320,000 Payment verification (accounts) $180,000 $60,000 12,500 hours 5,000,000 50,000 accounts 5,000 documents The above activities are used by Departments X and Y as follows: Department Customer Order Processing Payment Documentation (hours) Support (hours) (orders) Verification (accounts) 3,000 hours 500,000 orders 5,000 hours 700,000 orders X Y 1,800 documents How much of the customer support cost will be assigned to Department X? 12,000 accounts 1,200 documents 15,000 accounts
Isakson Corporation had the following activities, traceable costs, and physical flow of driver units: Activities Customer support (hours) Order processing (orders) Documentation (hours) Traceable Costs Physical Flow of Driver $500,000 $320,000 Payment verification (accounts) $180,000 $60,000 12,500 hours 5,000,000 50,000 accounts 5,000 documents The above activities are used by Departments X and Y as follows: Department Customer Order Processing Payment Documentation (hours) Support (hours) (orders) Verification (accounts) 3,000 hours 500,000 orders 5,000 hours 700,000 orders X Y 1,800 documents How much of the customer support cost will be assigned to Department X? 12,000 accounts 1,200 documents 15,000 accounts
Cornerstones of Cost Management (Cornerstones Series)
4th Edition
ISBN:9781305970663
Author:Don R. Hansen, Maryanne M. Mowen
Publisher:Don R. Hansen, Maryanne M. Mowen
Chapter12: Activity-based Management
Section: Chapter Questions
Problem 8E: Thayne Company has 30 clerks that work in its Accounts Payable Department. A study revealed the...
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Isakson Corporation had the following activities

Transcribed Image Text:Isakson Corporation had the following activities, traceable costs, and physical flow of driver
units:
Activities
Customer support (hours)
Order processing (orders)
Documentation (hours)
Traceable Costs Physical Flow of Driver
$500,000
$320,000
Payment verification (accounts) $180,000
$60,000
12,500 hours
5,000,000
50,000 accounts
5,000 documents
The above activities are used by Departments X and Y as follows:
Department Customer
Order Processing Payment
Documentation
(hours)
Support (hours)
(orders)
Verification
(accounts)
3,000 hours
500,000 orders
5,000 hours
700,000 orders
X
Y
1,800 documents
How much of the customer support cost will be assigned to Department X?
12,000 accounts
1,200 documents
15,000 accounts
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