Isakson Corporation had the following activities, traceable costs, and physical flow of driver units: Activities Customer support (hours) Order processing (orders) Documentation (hours) Traceable Costs Physical Flow of Driver $500,000 $320,000 Payment verification (accounts) $180,000 $60,000 12,500 hours 5,000,000 50,000 accounts 5,000 documents The above activities are used by Departments X and Y as follows: Department Customer Order Processing Payment Documentation (hours) Support (hours) (orders) Verification (accounts) 3,000 hours 500,000 orders 5,000 hours 700,000 orders X Y 1,800 documents How much of the customer support cost will be assigned to Department X? 12,000 accounts 1,200 documents 15,000 accounts

Cornerstones of Cost Management (Cornerstones Series)
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Chapter12: Activity-based Management
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Isakson Corporation had the following activities

Isakson Corporation had the following activities, traceable costs, and physical flow of driver
units:
Activities
Customer support (hours)
Order processing (orders)
Documentation (hours)
Traceable Costs Physical Flow of Driver
$500,000
$320,000
Payment verification (accounts) $180,000
$60,000
12,500 hours
5,000,000
50,000 accounts
5,000 documents
The above activities are used by Departments X and Y as follows:
Department Customer
Order Processing Payment
Documentation
(hours)
Support (hours)
(orders)
Verification
(accounts)
3,000 hours
500,000 orders
5,000 hours
700,000 orders
X
Y
1,800 documents
How much of the customer support cost will be assigned to Department X?
12,000 accounts
1,200 documents
15,000 accounts
Transcribed Image Text:Isakson Corporation had the following activities, traceable costs, and physical flow of driver units: Activities Customer support (hours) Order processing (orders) Documentation (hours) Traceable Costs Physical Flow of Driver $500,000 $320,000 Payment verification (accounts) $180,000 $60,000 12,500 hours 5,000,000 50,000 accounts 5,000 documents The above activities are used by Departments X and Y as follows: Department Customer Order Processing Payment Documentation (hours) Support (hours) (orders) Verification (accounts) 3,000 hours 500,000 orders 5,000 hours 700,000 orders X Y 1,800 documents How much of the customer support cost will be assigned to Department X? 12,000 accounts 1,200 documents 15,000 accounts
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