Order processing (orders) Documentation (hours) $60,000 Department Customer Order Isakson Corporation had the following activities, traceable costs, and physical flow of driver units: Activities Customer support (hours) Traceable Costs Physical Flow of Driver $500,000 $320,000 Payment verification (accounts) $180,000 12,500 hours 5,000,000 50,000 accounts 5,000 documents The above activities are used by Departments X and Y as follows: Payment Documentation Support Processing Verification (hours) (hours) (orders) (accounts) X 3,000 hours 500,000 12,000 accounts 1,200 orders documents Y 700,000 orders 5,000 hours documents How much of the customer support cost will be assigned to Department X? 15,000 accounts 1,800

Cornerstones of Cost Management (Cornerstones Series)
4th Edition
ISBN:9781305970663
Author:Don R. Hansen, Maryanne M. Mowen
Publisher:Don R. Hansen, Maryanne M. Mowen
Chapter12: Activity-based Management
Section: Chapter Questions
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How much of the customer support cost will be assigned to department X?

Order processing (orders)
Documentation (hours)
$60,000
Department Customer
Order
Isakson Corporation had the following activities, traceable costs, and physical flow of
driver units:
Activities
Customer support (hours)
Traceable Costs Physical Flow of Driver
$500,000
$320,000
Payment verification (accounts) $180,000
12,500 hours
5,000,000
50,000 accounts
5,000 documents
The above activities are used by Departments X and Y as follows:
Payment
Documentation
Support
Processing
Verification
(hours)
(hours)
(orders)
(accounts)
X
3,000 hours
500,000
12,000 accounts 1,200
orders
documents
Y
700,000
orders
5,000 hours
documents
How much of the customer support cost will be assigned to Department X?
15,000 accounts 1,800
Transcribed Image Text:Order processing (orders) Documentation (hours) $60,000 Department Customer Order Isakson Corporation had the following activities, traceable costs, and physical flow of driver units: Activities Customer support (hours) Traceable Costs Physical Flow of Driver $500,000 $320,000 Payment verification (accounts) $180,000 12,500 hours 5,000,000 50,000 accounts 5,000 documents The above activities are used by Departments X and Y as follows: Payment Documentation Support Processing Verification (hours) (hours) (orders) (accounts) X 3,000 hours 500,000 12,000 accounts 1,200 orders documents Y 700,000 orders 5,000 hours documents How much of the customer support cost will be assigned to Department X? 15,000 accounts 1,800
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