In the central railway station, 15 computerised reservation counters are available. A customer can book his/her ticket in any train on any day in any of these computerised reservation counters. The average time spent on each customer by each clerk is five minutes. Average arrivals per hour during three types of activity periods have been calculated and customers have been surveyed to determine how long they are willing to wait during each type of period. Customer's acceptable Type of period Arrivals per hour waiting time (minutes) Peak 110+XX 10+X Normal 60+XX 5+X Low 30+XX 2+X Making suitable assumptions on this queuing process, determine how many counters should be kept open during each type of period. XX = last two digits of your roll no. and X= last digit %3D %3D
In the central railway station, 15 computerised reservation counters are available. A customer can book his/her ticket in any train on any day in any of these computerised reservation counters. The average time spent on each customer by each clerk is five minutes. Average arrivals per hour during three types of activity periods have been calculated and customers have been surveyed to determine how long they are willing to wait during each type of period. Customer's acceptable Type of period Arrivals per hour waiting time (minutes) Peak 110+XX 10+X Normal 60+XX 5+X Low 30+XX 2+X Making suitable assumptions on this queuing process, determine how many counters should be kept open during each type of period. XX = last two digits of your roll no. and X= last digit %3D %3D
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section12.5: Analytic Steady-state Queueing Models
Problem 9P
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![In the central railway station, 15 computerised reservation counters are available. A customer
can book his/her ticket in any train on any day in any of these computerised reservation
counters. The average time spent on each customer by each clerk is five minutes. Average
arrivals per hour during three types of activity periods have been calculated and customers
have been surveyed to determine how long they are willing to wait during each type of period.
Customer's acceptable
waiting time (minutes)
Туре of period
Arrivals per hour
Peak
110+XX
10+X
Normal
60+XX
5+X
Low
30+XX
2+X
Making suitable assumptions on this queuing process, determine how many counters should
be kept open during each type of period. XX = last two digits of your roll no. and X = last digit](/v2/_next/image?url=https%3A%2F%2Fcontent.bartleby.com%2Fqna-images%2Fquestion%2Fa9d20827-3d2a-4a90-80ad-022ac1364da3%2Fced8259f-59c3-4603-a38a-a7317c601686%2Fvbolsp8_processed.png&w=3840&q=75)
Transcribed Image Text:In the central railway station, 15 computerised reservation counters are available. A customer
can book his/her ticket in any train on any day in any of these computerised reservation
counters. The average time spent on each customer by each clerk is five minutes. Average
arrivals per hour during three types of activity periods have been calculated and customers
have been surveyed to determine how long they are willing to wait during each type of period.
Customer's acceptable
waiting time (minutes)
Туре of period
Arrivals per hour
Peak
110+XX
10+X
Normal
60+XX
5+X
Low
30+XX
2+X
Making suitable assumptions on this queuing process, determine how many counters should
be kept open during each type of period. XX = last two digits of your roll no. and X = last digit
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