In response to a request from the HR Department in Avondale Industries’ Hong Kong site, the training and development office at corporate headquarters in Phoenix, AZ developed an online training program for the Hong Kong HR staff. Participation was 100 percent, and evaluations following the training were excellent. Riding high on these results, the training program was then offered to the HR staff at the Tucson, AZ site. However, the training was not well received, and 70 percent of the participants said the training was not engaging or interesting. Which of the following statements best explains how the training and development office can improve the training the next time they offer it? While the two sites have HR staff who perform many of the same functions, next time the training and development office needs to be aware of cultural differences and adjust its training accordingly. The next time, the training and development office can improve the training by having managers as well as direct reports attend to ensure the training is applied on the job. The training and development office should educate all sites about the value and benefits achieved through online learning and the cost savings that can be realized through this training approach. Training approaches need to be customized to individual site’s needs and expectations. The next time, the training and development office should clarify expectations prior to offering training.

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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In response to a request from the HR Department in Avondale Industries’ Hong Kong site, the training and development office at corporate headquarters in Phoenix, AZ developed an online training program for the Hong Kong HR staff. Participation was 100 percent, and evaluations following the training were excellent. Riding high on these results, the training program was then offered to the HR staff at the Tucson, AZ site. However, the training was not well received, and 70 percent of the participants said the training was not engaging or interesting. Which of the following statements best explains how the training and development office can improve the training the next time they offer it?

While the two sites have HR staff who perform many of the same functions, next time the training and development office needs to be aware of cultural differences and adjust its training accordingly.
The next time, the training and development office can improve the training by having managers as well as direct reports attend to ensure the training is applied on the job.
The training and development office should educate all sites about the value and benefits achieved through online learning and the cost savings that can be realized through this training approach.
Training approaches need to be customized to individual site’s needs and expectations. The next time, the training and development office should clarify expectations prior to offering training.

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