In a hypothetical scenario respond to the following email to reasuure the owner and in an informative and professional way.   Dear Project Manager- I am so excited to have broken ground on the new mixed use space. As I watch the underground utilities such as water, storm drain, and sewer get installed I find myself worrying about failures. What steps are you taking to ensure those systems will not have to be dug up and repaired later in the construction process? We cannot afford a delay of any kind. Could you please explain how you plan to prevent any delays and ensure that the systems are functional and leak free.    The other concern that has come up that I would like to address now is the comfort of the office staff. Our current building is not comfortable. I am wondering why. We have the temperature appropriately set and it is easily maintained, but people still complain. What can we do to ensure they will be comfortable in the new building? A few months ago I asked one of our maintenance staff about this and they gave me a psychrometric chart. I have no idea what I am supposed to do with it. Could you explain?   Regards-Owner