Name:Case Study: A long journeyDate:Read the given case study and answer all three questionsin the spaces provided below.It was a long way from Brighton to Swansea and Mr and MrsThomas and their three children, George, Tom and Sarah,were tired after their journey. As they pulled into the drive ofthe Sunnyland Hotel in Mumbles they were disappointed tofind that the hotel carpark was full, and they would have topark their car on the street away from the hotel. Aftercarrying their heavy bags to the hotel, they entered the hotelbut found that there was no-one at reception. They rang thebell on the reception desk several times and eventually, afterseveral minutes had passed, a lady came to the desk.Mr and Mrs Thomas showed the receptionist their booking,but the lady could not find their reservation. Finally, thereceptionist found their reservation, which was for a familybedroom, but she informed Mr and Mrs Thomas thatunfortunately there were no family bedrooms available. Theyoungest children, Tom and Sarah, began to cry as they weretired and hungry.Questions1. What do you think Mr and Mrs Thomas should do next? Explain - 20 Points2. Note three reasons why Mr and Mrs Thomas should be upset - 20 PointsMarking

A case study is a thorough, in-depth analysis of a specific case (or instances) in the context of…

Answered: Questions 1. What do you think Mr and…

Questions 1. What do you think Mr and Mrs Thomas should do next? Explain – 20 Points 2. Note three reasons why Mr and Mrs Thomas should be upset - 20 Points Marking

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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