Questions 1. What do you think Mr and Mrs Thomas should do next? Explain – 20 Points 2. Note three reasons why Mr and Mrs Thomas should be upset - 20 Points Marking

Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Name:
Case Study: A long journey
Date:
Read the given case study and answer all three questions
in the spaces provided below.
It was a long way from Brighton to Swansea and Mr and Mrs
Thomas and their three children, George, Tom and Sarah,
were tired after their journey. As they pulled into the drive of
the Sunnyland Hotel in Mumbles they were disappointed to
find that the hotel carpark was full, and they would have to
park their car on the street away from the hotel. After
carrying their heavy bags to the hotel, they entered the hotel
but found that there was no-one at reception. They rang the
bell on the reception desk several times and eventually, after
several minutes had passed, a lady came to the desk.
Mr and Mrs Thomas showed the receptionist their booking,
but the lady could not find their reservation. Finally, the
receptionist found their reservation, which was for a family
bedroom, but she informed Mr and Mrs Thomas that
unfortunately there were no family bedrooms available. The
youngest children, Tom and Sarah, began to cry as they were
tired and hungry.
Questions
1. What do you think Mr and Mrs Thomas should do next? Explain - 20 Points
2. Note three reasons why Mr and Mrs Thomas should be upset - 20 Points
Marking
Transcribed Image Text:Name: Case Study: A long journey Date: Read the given case study and answer all three questions in the spaces provided below. It was a long way from Brighton to Swansea and Mr and Mrs Thomas and their three children, George, Tom and Sarah, were tired after their journey. As they pulled into the drive of the Sunnyland Hotel in Mumbles they were disappointed to find that the hotel carpark was full, and they would have to park their car on the street away from the hotel. After carrying their heavy bags to the hotel, they entered the hotel but found that there was no-one at reception. They rang the bell on the reception desk several times and eventually, after several minutes had passed, a lady came to the desk. Mr and Mrs Thomas showed the receptionist their booking, but the lady could not find their reservation. Finally, the receptionist found their reservation, which was for a family bedroom, but she informed Mr and Mrs Thomas that unfortunately there were no family bedrooms available. The youngest children, Tom and Sarah, began to cry as they were tired and hungry. Questions 1. What do you think Mr and Mrs Thomas should do next? Explain - 20 Points 2. Note three reasons why Mr and Mrs Thomas should be upset - 20 Points Marking
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If you were the manager of Sunnyland Hotel how would you solve the situation?

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