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How would you handle each call?  If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example. “Hi, this is the nurse from labour and delivery at the hospital. I have one of your doctor’s patients here, and I believe she is in labour. Could I please speak with the doctor?”

How would you handle each call?  If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example. “Hi, this is the nurse from labour and delivery at the hospital. I have one of your doctor’s patients here, and I believe she is in labour. Could I please speak with the doctor?”

Phlebotomy Essentials
Phlebotomy Essentials
6th Edition
ISBN:9781451194524
Author:Ruth McCall, Cathee M. Tankersley MT(ASCP)
Publisher:Ruth McCall, Cathee M. Tankersley MT(ASCP)
Chapter1: Phlebotomy: Past And Present And The Healthcare Setting
Section: Chapter Questions
Problem 1SRQ
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TELEPHONE TRIAGE

Scenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call?  If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example.

“Hi, this is the nurse from labour and delivery at the hospital. I have one of your doctor’s patients here, and I believe she is in labour. Could I please speak with the doctor?”

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