What nontherapeutic communication styles did the nurse use in this scenario? What therapeutic communication styles could the nurse have used instead? In your response, speak directly to the client.

Phlebotomy Essentials
6th Edition
ISBN:9781451194524
Author:Ruth McCall, Cathee M. Tankersley MT(ASCP)
Publisher:Ruth McCall, Cathee M. Tankersley MT(ASCP)
Chapter1: Phlebotomy: Past And Present And The Healthcare Setting
Section: Chapter Questions
Problem 1SRQ
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Communication: Therapeutic/Nontherapeutic

Video scenario

Catherine: Hello

Ron:hi

Catherine:My name is catherine, and i'll be asking you some questions.could you please tell me your name and your date of birth?

Ron: Yes, Ron Toledo. september 14th, 1958.

Catherine: All right, Mr. toledo. Are we felling any better now?

Ron: No, I i still think I'm having a nervous breakdown. I just can't get over loosing my job, and since my mother died, I just don't have anyone. I mean, she did everything for me. I just don't think i can do this.

Catherine: And what exactly makes you say that?

Ron: I just told you! she did everything for me!

Catherine : Dont worry. Things will get better soon. I know exactly how you feel. I felt the same when i lost my father.Perhaps you should just focus on something else to get off your mind.

Question:

What nontherapeutic communication styles did the nurse use in this scenario? What therapeutic communication styles could the nurse have used instead? In your response, speak directly to the client.

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