How does the balance between honesty and dishonesty in business communication affect long-term business relationships, and what are the ethical implications of using manipulative tactics for short-term gains?

How does communication (both verbal and non-verbal) influence one’s success or failures in their chosen career paths?

Do we have good verbal and written communication skills?

What are the pros and cons if there is a flaw in communication?

Why is it important to understand the difference between Verbal and Non-verbal communication?

Assume you manage a small online herbal business. Without your knowledge, a disgruntled employee has posted damaging information about your company in the company’s blog, including false information about dangerous ingredients in your bestselling supplement. What specific steps would you take to minimize the risk of this crisis?

Your Task. As an assistant to the vice president in charge of fraud detection at Visa, you have been asked to draft a letter that can be used to respond to Blair Rhines as well as to other unhappy customers whose cards were wrongly refused by your software. You know that the program has been an overwhelming success. It can, however, inconvenience people, especially when they are traveling. You have heard your boss tell travelers that it is a good idea to touch base with the bank before leaving and take along the card’s customer-service number (1-800-553-0321). Write a letter that explains what happened, retains the goodwill of the customer, and suggests reader benefits. Address your letter to Ms. Blair Rhines, 68 Riverside Drive, Apt. 35, New York, NY 10025.

In your opinion, how poor communication skills can lead to business communication problems?

A. Think of two companies/businesses/enterprises(One local and one International)that have observed the three fundamentals mentioned in your lesson of Ethical communication. Explain how they have done this and how this has affected their relationship with their clients in long and short term? B. On the contrary  think of one  company (Local or international)who has NOT observed ethical communication in their organization or with their clients. How has this affected their name, reputation and relationship with their clients?

How can one adapt their communication style to different situations or audiences?