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HL tead the Customer Support Team for the magazines category. Customer questions for one vendor have increased since the start of the promotional campaign. The campaign ended two months ago, but we are still getting many questions Can you help us understand why? The vendor's performance metrics are below. Thank you Carles Henderson Task The percentages in the table represent the performance change from the previous month. Consider the impact of each metric on customer questions.

HL tead the Customer Support Team for the magazines category. Customer questions for one vendor have increased since the start of the promotional campaign. The campaign ended two months ago, but we are still getting many questions Can you help us understand why? The vendor's performance metrics are below. Thank you Carles Henderson Task The percentages in the table represent the performance change from the previous month. Consider the impact of each metric on customer questions.

MATLAB: An Introduction with Applications
MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
Section: Chapter Questions
Problem 1P
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HL tead the Customer Support Team for the magazines category. Customer questions for one vendor have increased since the start of the promotional campaign. The campaign ended two months ago, but we are still getting many questions Can you help us understand why? The vendor's performance metrics are below. Thank you Carles Henderson Task The percentages in the table represent the performance change from the previous month. Consider the impact of each metric on customer questions. Metric % Customer Questions % Shipped On Time % Shipped Incorrectly % Discounted Units Shipped (Thousands) Question 1 of 4 Month 1 Month 2 Month 3 Not +8% -10% +2% +18 % 80 +10% -7% +4% +18% 85 How impactful were late shipments on customer questions? +12% Extremely -5% +4% Instructions 100
Transcribed Image Text:HL tead the Customer Support Team for the magazines category. Customer questions for one vendor have increased since the start of the promotional campaign. The campaign ended two months ago, but we are still getting many questions Can you help us understand why? The vendor's performance metrics are below. Thank you Carles Henderson Task The percentages in the table represent the performance change from the previous month. Consider the impact of each metric on customer questions. Metric % Customer Questions % Shipped On Time % Shipped Incorrectly % Discounted Units Shipped (Thousands) Question 1 of 4 Month 1 Month 2 Month 3 Not +8% -10% +2% +18 % 80 +10% -7% +4% +18% 85 How impactful were late shipments on customer questions? +12% Extremely -5% +4% Instructions 100
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