Hershey created a line of upscale chocolates called“Cacao Reserve by Hershey’s.” The companycreated fancy packaging, priced the product atthe high end, and did little mass marketing for itsnew product. Initial sales were disappointinglyslow even though the premium chocolate marketis growing nicely, with brands like Ghirardellifaring well. As a consequence, Hershey almostimmediately (within six months) dropped itsprices and started mass advertising. The productultimately flopped and was discontinued. Usingconcepts in this chapter, why do you think Hersheyfailed in its move into the premium chocolatemarket? Do you think the adjustments were themost appropriate, or could Hershey have takenother steps?

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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Hershey created a line of upscale chocolates called
“Cacao Reserve by Hershey’s.” The company
created fancy packaging, priced the product at
the high end, and did little mass marketing for its
new product. Initial sales were disappointingly
slow even though the premium chocolate market
is growing nicely, with brands like Ghirardelli
faring well. As a consequence, Hershey almost
immediately (within six months) dropped its
prices and started mass advertising. The product
ultimately flopped and was discontinued. Using
concepts in this chapter, why do you think Hershey
failed in its move into the premium chocolate
market? Do you think the adjustments were the
most appropriate, or could Hershey have taken
other steps?

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