日>日>> >ロG>P > 日ロ>> >ロ>>口 日>EEP >日>>回 > a L E > O > > > > 日G>EE 日日>GE

MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
Section: Chapter Questions
Problem 1P
icon
Related questions
Topic Video
Question

The Canmark Research Center Airport Customer Satisfaction Survey
uses an online questionnaire to provide airlines and airports with
customer satisfaction ratings for all aspects of the customers' flight
experience (airportsurvey website, July 2012). After completing a flight,
customers receive an e-mail asking them to go to the website and rate a variety of factors, including the reservation process, the check-in
process, luggage policy, cleanliness of gate area, service by flight
attendants, food/beverage selection, on-time arrival, and so on. A five-
point scale, with Excellent (E), Very Good (V), Good (G), Fair (F), and Poor
P), is used to record customer ratings. Assume that passengers on a delta Airlines flight from Myrtle beach, South Carolina, to Atlanta, Georgia, provided the following ratings for the question, "Please rate the
airline based on your overall experience with this flight." The sample
ratings are shown attached.

a. Use a percent frequency distribution and a bar chart to
summarize these data. What do these summaries indicate about
the overall customer satisfaction with the Delta flight?

b. The online survey questionnaire enabled respondents to explain
any aspect of the flight that failed to meet expectations. Would this
be helpful information to a manager looking for ways to improve
the overall customer satisfaction on Delta flights? Explain.

 

 

日>日>>
>ロG>P
> 日ロ>>
>ロ>>口
日>EEP
>日>>回
> a L E >
O > > > >
日G>EE
日日>GE
Transcribed Image Text:日>日>> >ロG>P > 日ロ>> >ロ>>口 日>EEP >日>>回 > a L E > O > > > > 日G>EE 日日>GE
Expert Solution
trending now

Trending now

This is a popular solution!

steps

Step by step

Solved in 2 steps with 1 images

Blurred answer
Knowledge Booster
Data Collection, Sampling Methods, and Bias
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, statistics and related others by exploring similar questions and additional content below.
Similar questions
Recommended textbooks for you
MATLAB: An Introduction with Applications
MATLAB: An Introduction with Applications
Statistics
ISBN:
9781119256830
Author:
Amos Gilat
Publisher:
John Wiley & Sons Inc
Probability and Statistics for Engineering and th…
Probability and Statistics for Engineering and th…
Statistics
ISBN:
9781305251809
Author:
Jay L. Devore
Publisher:
Cengage Learning
Statistics for The Behavioral Sciences (MindTap C…
Statistics for The Behavioral Sciences (MindTap C…
Statistics
ISBN:
9781305504912
Author:
Frederick J Gravetter, Larry B. Wallnau
Publisher:
Cengage Learning
Elementary Statistics: Picturing the World (7th E…
Elementary Statistics: Picturing the World (7th E…
Statistics
ISBN:
9780134683416
Author:
Ron Larson, Betsy Farber
Publisher:
PEARSON
The Basic Practice of Statistics
The Basic Practice of Statistics
Statistics
ISBN:
9781319042578
Author:
David S. Moore, William I. Notz, Michael A. Fligner
Publisher:
W. H. Freeman
Introduction to the Practice of Statistics
Introduction to the Practice of Statistics
Statistics
ISBN:
9781319013387
Author:
David S. Moore, George P. McCabe, Bruce A. Craig
Publisher:
W. H. Freeman