Fill in descriptions of the characteristics and examples, pros, cons, and recommended etiquette of each communication channel. COMMUNICATION CHANNEL CHARACTERISTICS AND EXAMPLES PROS CONS ETIQUETTE FOR MANAGERS AND STAFF Personal E-Mail Company-Wide E-Mail Phone Call

Fill in descriptions of the characteristics and examples, pros, cons, and recommended etiquette of each communication channel. COMMUNICATION CHANNEL CHARACTERISTICS AND EXAMPLES PROS CONS ETIQUETTE FOR MANAGERS AND STAFF Personal E-Mail Company-Wide E-Mail Phone Call

Principles Of Marketing

17th Edition

ISBN:9780134492513

Author:Kotler, Philip, Armstrong, Gary (gary M.)

Publisher:Kotler, Philip, Armstrong, Gary (gary M.)

Chapter1: Marketing: Creating Customer Value And Engagement

Section: Chapter Questions

Problem 1.1DQ

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Question

Fill in descriptions of the characteristics and examples, pros, cons, and recommended etiquette of each communication channel.

COMMUNICATION CHANNEL

CHARACTERISTICS AND EXAMPLES

PROS

CONS

ETIQUETTE FOR MANAGERS AND STAFF

Personal E-Mail

Company-Wide E-Mail

Phone Call

Teleconference

Virtual Meeting or Web Conference

Face-to-Face Meeting

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