Factors that may influence the measurement of productivity are a. quality. b. external elements, like the general state of the economy. c. definition of "productivity" in terms of what to measure. d. all of the above. e. all of the above except b.

Factors that may influence the measurement of productivity are a. quality. b. external elements, like the general state of the economy. c. definition of "productivity" in terms of what to measure. d. all of the above. e. all of the above except b.

MARKETING 2018

19th Edition

ISBN:9780357033753

Author:Pride

Publisher:Pride

Chapter13: Services Marketing

Section13.2: American Express Delivers Service With Calls, Tweets, And Apps

Problem 1C

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Concept explainers

Overall Equipment Effectiveness

Overall equipment effectiveness or OEE as it is known can be defined as a widely standard to measure manufacturing productivity. In other words, it can also be defined as the exact percentage of time which is productive. If the score of overall equipment effectiveness is 100%, it is an indication that only good parts are being manufactured with no stop time. Hence OEE of 100% means 100% quality, performance & also availability.

Question

Factors that may influence the measurement of productivity are

	a.	quality.
	b.	external elements, like the general state of the economy.
	c.	definition of "productivity" in terms of what to measure.
	d.	all of the above.
	e.	all of the above except b.

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